We aim to dispatch all orders as quickly as we can – usually within 1-3 working days of receiving your order.
It is important to us that your order reaches you in perfect condition. All signed copies are supplied wrapped in bubble wrap and shipped in a book box.
Demand for some titles can be high. All orders are processed in order in which they are received. Sometimes a product can go out of stock with us at our shop before we are able to reflect this on our website. If this does happen after your order has been placed, we will contact you to explain this and advise you of the steps we are taking to fulfil your order. If we are unable to source additional stock within an acceptable timescale we will refund your order.
We aim to dispatch all pre-order titles on or around the date of publication. Sometimes, due to circumstances beyond our control, there might be a delay. Should this be the case, we will contact you to let you know.
If your order contains a combination of in stock and pre-order, not yet published titles, we will usually hold the order and dispatch when all titles are in stock. If you would like us to release parts of your order sooner, please contact us to arrange an additional postage and packaging payment.
We have a standard postage and packaging charge of £4.50 (First Class) and £3.00 (Second Class) for deliveries to any UK address.
Delivery / Posting of orders for single books will be via Royal Mail.
Larger orders will be dispatched using Parcelforce24 or Parcelforce48 tracked and signed for service.
As a guide, deliveries to UK addresses should arrive within 1-3 days of dispatch. Delivery times are however outside of our control and during busy periods, depending on the postage option chosen, can take slightly longer.
These postage and packaging costs are subject to change should costs to us increase.
We have a standard postage and packaging charge of £15 to countries within Europe.
Delivery will be via either Royal Mail or a Parcelforce Euro tracked and signed for service and should arrive within 3-9 days of dispatch, depending on location.
Rest of World
We have a standard postage and packaging charge of £25 to countries outside Europe with a charge of £5 per additional item on top of this.
Delivery will be via either Royal Mail or a Parcelforce Worldwide tracked and signed for service and should arrive within 5-10 days of dispatch, depending on location.
We have based our standard postage and packaging charges on averaged calculations.
For large orders, we reserve the right to contact you before the dispatch of your order if we find the postage cost is significantly more than our standard charges.
Overseas delivery outside the UK is subject to Customs clearance procedures. Customs checks can add to delivery times.
Deliveries to some countries outside the UK may also be subject to import duties and taxes which are levied when the delivery reaches the specified destination. It will be your responsibility for payment of any such import duties and taxes. We have no control over these charges and are unable to predict their amount. For further information you should contact your Customs Office or Post Office before placing your order.
Collect ‘in store’ at Booka
Our website offers the option of collection ‘in store’ from Booka (26-28 Church Street, Oswestry, Shropshire, SY11 2SP). Orders can be collected during normal trading hours: Monday – Saturday 9.30am-4.30pm.
After placing an order, you will receive an email communication from us acknowledging that we have received your order.
You will receive a further email communication to confirm your order has been dispatched.
If you have any queries regarding your order, please contact us on via telephone 01691 662244 or email firstname.lastname@example.org - we'll be happy to help.